Customer Service – Which Comes First – the Customer or Your Staff?
Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your...
View ArticleCustomer Service – It CAN Earn You Loyal Customers!
I preach continually about the importance of Customer Service and am really happy to share this personal story. Last week … Read MoreCustomer Service – It CAN Earn You Loyal Customers! The post...
View ArticleResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience
Resolutions Don’t Work… HABITS Do First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience The...
View ArticleNiceness Makes ALL the Difference in Reducing Patient Angst
Customer service and being nice can make or break a first impression, especially in a medical office. My family recently … Read MoreNiceness Makes ALL the Difference in Reducing Patient Angst The post...
View ArticleGood Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer...
View ArticleTransforming the Customer Experience Podcast is HERE!!!
After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition! I’ve taken the ideas, the … Read MoreTransforming the Customer Experience Podcast is HERE!!! The post...
View ArticleMake Customer Service a Habit
Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit The post Make Customer Service a Habit appeared...
View Article019 Tips for Customer Service Week 2018 Episode – 019 Tips for Customer...
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer … Read MoreEpisode – 019 Tips for Customer Service Week 2018 The post Episode –...
View ArticleEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights...
View ArticleEpisode 64 – A Conversation with Customer Service Expert Jeff Toister
Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service...
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