Episode 64 – A Conversation with Customer Service Expert Jeff Toister
Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service...
View ArticleEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights...
View Article019 Tips for Customer Service Week 2018 Episode – 019 Tips for Customer...
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer … Read MoreEpisode – 019 Tips for Customer Service Week 2018 The post Episode –...
View ArticleMake Customer Service a Habit
Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit The post Make Customer Service a Habit appeared...
View ArticleTransforming the Customer Experience Podcast is HERE!!!
After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition! I’ve taken the ideas, the … Read MoreTransforming the Customer Experience Podcast is HERE!!! The post...
View ArticleGood Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer...
View ArticleNiceness Makes ALL the Difference in Reducing Patient Angst
Customer service and being nice can make or break a first impression, especially in a medical office. My family recently … Read MoreNiceness Makes ALL the Difference in Reducing Patient Angst The post...
View ArticleResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience
Resolutions Don’t Work… HABITS Do First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience The...
View ArticleCustomer Service – It CAN Earn You Loyal Customers!
I preach continually about the importance of Customer Service and am really happy to share this personal story. Last week … Read MoreCustomer Service – It CAN Earn You Loyal Customers! The post...
View ArticleCustomer Service – Which Comes First – the Customer or Your Staff?
Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your...
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Make Customer Service a Habit - » Customer service
Make Customer Service a Habit Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both internally and externally, we serve to fulfill a need or...
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Transforming the Customer Experience Podcast is HERE!!! - Transforming the...
Transforming the Customer Experience Podcast After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition! I’ve taken the ideas, the most commonly asked questions,...
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Get the Feedback From Your Teams Improves Customer Service - Transforming the...
You Gotta Listen! Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes and service. Customer Service Week Tips Tip # 4...
View Article10 Things Your Customers Secretly Wish You Knew!
Delighted and loyal customers… we all want them. We all want them to spend their money with us. But there are a few things that your customers want you to know. Once you understand these points,...
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Good Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! Show Your Customers the Love It doesn’t get any simpler than that. Think about the way we build personal...
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Niceness Makes ALL the Difference in Reducing Patient Angst
Patient Satisfaction Starts with the Heart Customer service and being nice can make or break a first impression, especially in a medical office. My family recently changed insurance companies due to...
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Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience
Resolutions Don’t Work… HABITS Do First off, I hope all of you had a wonderful holiday season and are looking forward to the promises and opportunities of 2015. Many of you likely fell into the...
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Customer Service – It CAN Earn You Loyal Customers!
I preach continually about the importance of Customer Service and am really happy to share this personal story. Last week I was on my annual pilgrimage to Chicago with some good friends. Every year, I...
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Customer Service – Which Comes First – the Customer or Your Staff?
Which Comes First – The Customer or Your Staff? Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on customers. You MUST value...
View ArticleExcellent Customer Service is PROACTIVELY Connecting the Dots
One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is to encourage your staff to proactively “Connect the Dots” for your customers....
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