Since you’ve been reading my posts for quite a while, you’ll most likely remember that one of the things that we talk about often is how well you treat your teams.
Treat your internal teams as well as you’d like them to treat your paying customers, if not even better.
Now, there are many examples of this premise from companies large and small. This example is from a couple that owns three restaurant bars in Grand Rapids, Michigan. I’ll link the article here, but to summarize….
The couple that owns Hop Cat, McFadden’s, and Stella’s want to give something back to their staff. It’s been a busy time in each of these establishments with the recent Art Prize events that drew in record crowds. Their teams pulled their weight and delivered good food and good experiences for everyone.
The owners don’t have any kids of their own, but said that they feel the staff that works with them are their kids, their family. They’d like to show their appreciation for their talents and efforts. “This is a way to show our family how much we love them.”
Today, Tuesday, October 23, they will take every penny of revenue in all three restaurants, put it in a pot, and divide it up equally among the entire staff.
Now, it’s not just the profits, but every penny taken in. The owner realizes this may be a day that could cost him, but he sincerely believes it will pay off in the end.
Here’s the ultimate gift given back to the owners – - the cook in one of the restaurants is so touched by their generosity that she said it makes her want to work harder for them.
That right there is the reward for investing in your teams. It’s pretty much that “Pay It Forward” mentality.
Consider this example and explore ways in which you may be able to do something similar in your business. It doesn’t have to be as grand a gesture as this. Ask your teams what their favorite snack food is and go out and get it for them. What is there favorite bowling alley? Take them there after work sometime and let them enjoy some time together with you not in “Work Mode.” The possibilities are endless.
Have you done this with your teams in the past? How well did it work? Please share your thoughts and comments below.